The RBI Integrated Ombudsman Scheme provides a structured, legal, and cost-free method for you to seek redress if you have been the victim of unfair treatment by a bank, NBFC, or online lending platform, including recovery harassment, unauthorized deductions, loan-related disputes, or foreclosure delays.
Eligibility evaluation for the RBI Integrated Ombudsman Scheme, 2021
Creating and submitting grievances to the RBI Ombudsman
Reacting to banks' or NBFCs' inadequate responses
Legal assistance for rehearings or appeals
Fixing problems like:
Disputes over loan settlement
foreclosure/NOC delay
Harassment of recovery agents
Inaccurate credit reporting or account freezing
Fraud and service problems with ATMs, debit cards, and credit cards
The Significance of the RBI Ombudsman Scheme
The program gives account holders and borrowers the ability to contest:
Penalty interest or excessive EMI recovery
Unjustified postponement or rejection of loan settlement or foreclosure
Collection agents' intimidation
Unlawful account suspension or incorrect harm to one's credit score
Problems with digital banking fraud or malfunctioning ATMs
Inadequate customer service or complaint resolution by banks or NBFCs
The likelihood of success and an early resolution is significantly increased when our legal team thoroughly reviews your case, gathers pertinent evidence, and persuasively and legally presents your claim.
What We Provide:
To find out if your complaint is eligible for the RBI scheme, get a free case evaluation.
Your written complaint or representation should be professionally drafted.
Assistance with filing via the RBI's CMS portal or, if necessary, a paper submission
Complete follow-up with the Financial Services Institution and the RBI
Escalation assistance, such as written re-presentation and legal appeal channels, in the event of delays or rejection
Advocate B.K. Singh is renowned for his client-centered style, technical legal knowledge, and in-depth comprehension of how to use RBI procedures to stop financial institutions' illegal activities.
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"Even after I paid back my loan in full, recovery agents continued to harass me. Within 15 days after submitting a complaint through the RBI Ombudsman Scheme, advocate B.K. Singh was able to stop the harassment.
Ghaziabad's Sunita R.
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- Noida's Rajeev T.
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Meenal A., Jaipur
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"Until I met BK Singh Sir, I was unaware that I had the right to file a complaint against my NBFC. He assisted me in recovering unjustified EMI deductions and submitting a compelling RBI Ombudsman complaint.
Amit J., Delhi NCR
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"Every attorney I encountered offered ambiguous counsel. Only BK Singh was proficient in the use of the Ombudsman program. I received peace of mind and justice.
- Lucknow, Suresh D.
1. What is the RBI Ombudsman Program?
The Reserve Bank of India uses it as a grievance redressal mechanism to address consumer complaints against banks and nonbank financial institutions.
2. Can I use this program to lodge a complaint against an NBFC?
Indeed. Both banks and NBFCs are covered by the 2021 plan.
3. Does submitting a complaint to the RBI Ombudsman incur any fees?
No. For the complainant, it is totally free.
4. What kinds of topics are addressed?
Unauthorized transactions, wrongful reporting, service delays, loan disputes, and recovery harassment, among others.
5. When can I anticipate a resolution?
Usually, 30 to 45 days following the filing of a legitimate complaint.
6. If my complaint has already been denied by the bank, can I still file?
Indeed. You can complain to the RBI Ombudsman if you're not happy with the bank's response.
7. Can I have legal representation during the RBI Ombudsman process?
Indeed. Legal aid guarantees accurate documentation, prompt follow-up, and representation.
8. What happens if my complaint is dismissed by the Ombudsman?
You have the legal right to file a review or take the situation to the next level. We can help you.
9. How will my CIBIL score change if I file a complaint?
No. If fixed, it can actually aid in removing false reporting from CIBIL.
10. What paperwork is required in order to submit the complaint?
Loan documents, correspondence from the bank, identification documents, copies of previous complaints, and proof of the problem.
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